Customer Credit Claim Management module from Scalable Data Systems

Scalable Data Systems Customer Credit Claim Management module is specifically designed to work with Microsoft Dynamics AX’s Accounts Receivable.

The Customer Credit Claims Management module enables claims to be entered and settled against customer invoices.

It has been designed to suit organisations that have high volume of sales and credit claims with their customers.

Currently within Microsoft Dynamics AX, when an invoice is short paid pending a credit note, open balances are displayed on customer accounts.

Within organisations that have customers with high sales turnovers this can cause the Open Transactions of a customer’s account to inaccurately reflect their balance compared to the customers account because the customer account sees the invoice as settled by the claim.

SDS’s Customer Credit Claim Management module allows for credit claims to be entered and settled against invoices.

A debit memo is automatically raised as a separate document offsetting the credit and represents an unapproved claim until the approved credit note is applied to this debit.

This ensures that the Open Transactions for Customers reflect the status expected by your customer and substantially simplifies account management and reconciliation.

The Claims form allows entry of a claim number, date, reference, claim amount and currency. Claims are entered as part of the cash receipt entry allowing a single point of data entry.

Once a claim is verified, a returned item sales order can then be created. When creating a sales order of this type, a Claim Number can be entered.

This claim number will be used to settle the returned item invoice with the debit general journal created when the claim was posted.

Periodically, a claim matching process can be run which will settle return item invoices with their corresponding debit general journals.

Key features:

- When claims are identified they are transferred into a separate account for easy identification, investigation and processing
- Allows account receivable open transaction accounts to reflect accurate customer balances