ClickSoftware extends relationship with Microsoft to deliver cost-saving, efficient service optimization solutions

Alliance capitalizes on Microsoft’s People-Ready initiative, enabling service organizations to streamline operations

Burlington, MA - March 12, 2007

BURLINGTON, Mass., March 12, 2007 — ClickSoftware Technologies, Inc. (NasdaqCM: CKSW), the leading provider of workforce and service optimization solutions, today announced it has extended its relationship with Microsoft to enable service organizations to lower costs and improve service delivery.

ClickSoftware’s ServiceOptimization Suite is built end to end on the Microsoft SQL Server 2005 platform using the Microsoft .NET Framework. ClickSoftware’s solution also allows seamless integration for customers of both Microsoft Dynamics AX (ERP) as well as Microsoft Dynamics CRM. This integrated solution helps organizations respond more quickly to customer requests, improve revenues and connect their business in real time with their mobile workforce.


Service organizations face an increasingly demanding landscape where planning, scheduling, field service route optimization and a host of other challenges conspire to hinder efficiency. The ServiceOptimization Suite enables enterprises to streamline operations, increase visibility and control and make smarter decisions on the fly to improve service delivery and repair, cut costs and boost profits. Integrating ClickSoftware’s mobile workforce management products with Microsoft Dynamics applications gives service organizations the tools to link their field force with business policies and data to react immediately and efficiently to customer needs.

For example, an organization running ClickSoftware’s service optimization products in conjunction with Microsoft Dynamics applications has the ability to act in real time to information in the field, ensuring that every job gets delivered on time while maximizing company resources.

“Microsoft’s People-Ready initiative is intended to empower people through software,” said Glenn Bray, Senior Director of Dynamics Industry Solutions at Microsoft Corp. “This alliance supports that initiative by providing companies of all sizes with an enterprise-wide solution, enabling them to respond and deliver on their commitment to their customers. ClickSoftware worked closely with the Microsoft Technology Center to ensure tight integration and optimal performance between its ServiceOptimization Suite, Microsoft’s platform and Microsoft Dynamics applications. We’re excited by the value and opportunity that working with ClickSoftware brings to our mutual customers.”

ClickSoftware Chairman and Chief Executive Officer Dr. Moshe BenBassat agrees the integrated solution will benefit service organizations in any industry. “Offering our ServiceOptimization Suite on the SQL Server 2005 platform and integrating it with the Microsoft Dynamics applications ensures we provide the end-to-end mobile workforce management and optimization that service organizations need to run smoothly and grow revenue,” he said.