The Real ROI from Microsoft Business Solutions-Axapta

Nucleus Research, a global provider of ROI-focused research and advisory services, published the results of an independent research on Microsoft Business Solutions-Axapta.

The study, titled, "The Real ROI from Microsoft Business Solutions-Axapta," concluded that 75 percent of the Microsoft Axapta customers achieved a positive ROI from their Axapta deployments, with an average payback period of 23 months. Companies that had not yet achieved a positive ROI had all been using Axapta for fewer than two years. Nucleus projects most of them will achieve payback in the next 6 to 8 months.

Read the report at Nucleus Research.

Nucleus performed the research for this report in a structured way. Nucleus analysts independently contacted Axapta customers to gather data for their research. During the course of the research however, Microsoft became aware of Nucleus's report, and was invited to supply customer names to be included in the research.

Nucleus analysts then contacted 35 Axapta customers to analyze the return on investment they achieved. Sixteen companies agreed to participate. Nineteen companies did not respond to repeated requests for participation.

Nucleus analysts investigated the following aspects:
# why and when Axapta was selected
# the deployment process and budget
# expected and achieved benefits
# expected and incurred costs
# training
# consulting
# deployment challenges


While reading the report the need to share some reflections and questions with Axapta users welled up. Herewith I encourage you to read the study report and post your thoughts/answers here or in the group.

# How can 16 customers represent an installed base of 3700 customers or more?

# How come European firms select relatively smaller consulting houses instead of larger services firms? Because there are not many larger services firms in Europe!

# What is the best approach for implementing Axapta?

# How do you measure the experience of an implementation partner? Looking at their track record! Talking with some of their recent customers!

# What benefits has Axapta brought to your company? Have you experienced the benefits stated in the report? What benefits are missing in the report?

# How much training/support does one need to be successfull with Axapta?